Sunday, May 18, 2008

"Mishandled"

Blue, black, black, black, black ... and yet another black bag on the conveyer belt with no signs of wine ... I had been standing there for more than twenty minutes and was going through my usual post flying trauma of "will it or will it not come?". It never seems to matter what kind of bags I carry or whether I am the first to check it in - my bags are usually the last to arrive. And, by the time it appears, I've almost decided that it is lost, and am shedding invisible tears for my preciously hand picked pieces of colthing and shoes (the only valuables I usually carry and mean more than the money that got them).

We had landed some 30 minutes back, and my bags hadn't yet arrived. I was absently observing to myself "Did you know that a vast majority of the luggage is black? Wine is proving to be an infinitely cooler choice". Another 10 minutes .... and slowly there were whispers.. "Bags mishandled". "problems in heathrow". What seemed like half the plane was still around me, how could so many bags be "mishandled". Was this some kind of a joke?

Apparently not. Or rather a poor one if it was. BA had finally managed to do what seems usually unimaginable and set a new record that night. They had left behind luggages of 80 people. But, one thing that worked in their favor seemed to be the time. Landing at early morning 2 o clock, after a 17 hour flight seemed to have mellowed down people. Some were ranting that "BA is known for this". One lady actually said that this was the second time it happened to her, and last time she didnt get her bags back. Why she flew BA again, i couldnt fathom! But people were definitely bonding over there mishap.

Personally, at 2 o clock, the whole thing just seemed unreal. Also, I seemed to have become a veteran at losing things (cell phone, luggage - this is my third major luggage incident in last five years), that my acceptance levels have risen up considerable. And I swear, my new Kenneth cole shoes and Sephora makeup didn't race through my eyes. But thankfully for me, my bags did arrive two days later. But for those who didn't know (like me), BA has the highest rate of mishandled bags - so be prepared!!!

PS: Yes. BA does have highest rate of mishandled bags. Though they have a decent enough system for tracking your bags. Only crib is that, for a long time, the status was just "tracking", it would have been better if it had said "identified. in london. waiting for shipping details"!

7 comments:

Girl With Big Eyes said...

Ouch. That would have hurt.

You weren't in Terminal 5 were you?

PS: I usually get worried about luggage collection after a flight too. But my concern is different - what if you are standing at the end of the conveyor belt and someone else takes off your bag and just walks away with it? There are no checks to ensure that every one takes only their own bags......

Heartfelt sympathies.

Ms.N said...

Heartfelt gratitude for the symapthy! :)

I was in terminal 4 , and transferring to another flight in terminal 4. And still BA managed to make this happen. Unbelievable right?

Btw, i wasnt joking when i said i was a veteran. Ive lost a bag in an auto, left a jacket behind on a train and always leave some article behind on trips... and lastly, your paranoia was a reality for me - recently in bombay airport, when an old lady mistakenly took my bag during the security chk.... that shd say it all!

Meera said...

I still the remember the mishap in the auto very clearly.. You are prob the girl who has had all incidents with luggages...

Ms.N said...

@meera - yes babe... that was my first and worst... yea - some people have all the luck!

Dilton said...

i left my phone in a cab..but got it back next day!!
just plain luck!! :)

Sriram P said...

BA i ve heard is notorious these days with delays, lost baggage.. and never fly into Heathrow.. its a nightmare.. Guess no u know what route u need to take next time around... :)
I once left my bag on a train here by temp loss of memory :) ... the ticket counter called the train that left the station, transfered my bag to the train coming in and voila.. i had my bag in 10 mins.. Now Isnt that uber cool?? (touch wood)..

Ms.N said...

@ Dilton , sriram... please dont torture me with any more plain luck stories. Seems like the whole world except for me has it.!